Failed to connect to EggBot. :(

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  • January 11, 2017 at 7:04 pm #20612
    hoohee
    Participant

    Hi,

    I am trying to make my first plot and I keep getting this error message.  I tried “Check EBB Version” and get the same error.  I am running:
    mac OS Sierra 10.12.2
    Inkscape 0.91
    EggBot2.7.1._Mac
    with EBB v2.3
    The usb light is blinking, the power light is on and I’ve tried both USB ports on my MacBook Pro.
    Help…
    January 11, 2017 at 7:19 pm #22778
    Windell Oskay
    Keymaster

    I’d advise trying without the power supply plugged in until that you’ve established contact. Try a different USB cable as well, if you have one. 

    One other thing that you can try is to open up a terminal and try ls /dev/cu.usbmodem* , to see if the EBB is registering there.

    If this is for one of our EggBot kits and you still can’t establish contact, please contact customer service directly– it might be worth the effort to send it back to us for diagnosis/repair.
    February 10, 2017 at 12:54 pm #22779
    hoohee
    Participant

    Thanks Windell, it was indeed the cord.  Will email customer service anyway because I did buy a kit and the cord they sent did not work.

    February 10, 2017 at 12:59 pm #22780
    Windell Oskay
    Keymaster

    Great– glad that you were able to find the issue. (And yes, we’ll send you a replacement if you contact customer service.)

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