New Setup Not Working – Troubleshooting Help

Home › Evil Mad Scientist Forums › AxiDraw › New Setup Not Working – Troubleshooting Help

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 30, 2017 at 3:45 pm #20636
    adambowen
    Participant

    Hello,

    I have just received and setup my AxiDraw V3 and having some issues getting it working. 
    I am using mac and software installed perfectly fine. Power adaptor and USB plugged in fine. I get a flashing green light for USB connection. I have the 3 pin motor cable connected to the EBB Control Board just like the instructions show.

    The issue is that im not getting any response from the pen holder motor arm. I am trying to set the ‘Toggle pen between up, down’ in the control menu. The instructions say every time you click ‘apply’ the motor arm should move, but im not getting any movement.

    Is there some other things i can try to see if i get a response from the the motor?
    March 30, 2017 at 4:36 pm #22894
    Windell Oskay
    Keymaster

    If it’s not moving, that may indicate some kind of damage in shipping. The first thing to check is to make sure that the pen holder can be lifted freely, and that it falls again under its own weight. If it does not, then the pen lift motor will not be able to move it either.

    Second, double check that the connector is in the correct three pins and correctly oriented. 
    Third, try disconnecting the motor connector, and see if movement is working OK otherwise. If it is not, then the problem may be with the power supply.
    January 13, 2018 at 5:40 pm #22895
    Raph London
    Participant

    Hi,
    I’ve just received my Axidraw v3 in an excellent state.
    I’ve plugged the black 3 pins cable to the bottom, installed XQuartz, Inscape properly.
    I can use the manual function in the extension to get the EBB version (2.5.1).
    But I cannot draw anything nor raise or lower the pen.
    So did I missed something?
    Please help.
    Raph

    January 13, 2018 at 7:07 pm #22896
    Windell Oskay
    Keymaster

    Hi Raph,
    The behavior that you describe is consistent with the power supply not being plugged into the AxiDraw. (And plugging in the power supply wasn’t among the things that you listed.) Please double check that your power supply is (1) plugged into the AxiDraw and (2) plugged into a _working_ outlet. If it is, and you’re still seeing this behavior, we may need to send you a replacement power supply. We’ve already followed up by e-mail, so please follow up there.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘New Setup Not Working – Troubleshooting Help’ is closed to new replies.