Firmware update fail?

[CliffStoll]

Not sure what’s happening:

​Welcome to the EiBotBoard (EBB) Firmware Updater, version 2.8.1

In case of unexpected results, please make sure that you have
exactly one EBB connected to your computer via USB.

EBB appears to be located; Beginning update process.
Entering bootloader modeUSB HID device found

./mphidflash-1.8-osx-64 Error: USB write error

Ending update process; Waiting for reset.
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Looking for EBB.
Asking the EBB for its firmware version:
/private/var/folders/x3/4xd448nj55s55py7_6g7xq6h0000gn/T/AppTranslocation/F560CE2F-9F38-4FBA-BA5C-CC4848678033/d/UpdateEBB-2.app/Contents/Resources/script: line 52: /dev/: Is a directory

K.K..LconsoleMttyNnullleOzerolePklogleQoslogeRoslog_streamSfdoT

Firmware update may not have succeeded.

[CliffStoll]

Fixed.

I was connecting from Mac Studio USB-C to Axidraw via an “active USB” cable. Replaced cable with ordinary USB cable. Update worked properly.

Cheers,
-Cliff

[Windell Oskay]

I haven’t seen this particular set of error messages before. My first impression is that it looks like it could be an issue of access permissions (though that’s unusual on a Mac) or the port being busy.

A couple of things you might try:

* Unplug the AxiDraw from both power and USB, then connect it by USB alone, ideally to a different physical port. Then try running the updater again.

* Restart the AxiDraw into “bootloader mode” by unplugging both power and USB, then holding down the Pause button while connecting the USB cable. Release the button. That should put the LEDs into a rhythmic “heartbeat” pattern, indicating that it’s primed for bootloading. Then, try running the updater again.

* If those don’t work, try again after restarting the computer.

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