Pen does not raise.

[Svengali]

Hi there, when I bought the machine the cable on the side was loose, I there are 4 different sets of prongs, and I am assuming you need to place it in horizontally. When I tried all 4 rows and the 4th one make a different noise so I assume that is the right row. But, the pen still does not FKN raise, I am not trying to forge signatures here I need architectural drawings but the pen draws right over them. The blue servo does not move at all, even when I use the command in the control panel it doesnt do anything, can someone please help me, there must be some other cable loose.

[Svengali]

problem solves, i had it in the wrong way around hhaha

[Svengali]

will keep posted about future discoveries, the pen now raises way too high and does not lower at all.

[Windell Oskay]

How to connect the cable is shown in the pictures on page 12 (“Unboxing AxiDraw”) of the user guide.

If your vertical slide is not falling freely, please contact tech support directly by email or through our contact form: http://shop.evilmadscientist.com/contact

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